Home / PHP Scripts / WeHelp – Ticket Support System (Help and Support Tools)

WeHelp – Ticket Support System (Help and Support Tools)

Restricted 20% low price for the first 25 customers

ABOUT WeHelp – Ticket Administration System

WeHelp
is a PHP system developed to produce your prospects an distinctive shopper experience,
Prospects can look for FAQs added by the administrator. Within the occasion that they acquire no outcomes, they may submit new tickets or bug opinions and maintain in touch with you or your brokers.
In addition to, when assistance is over and a ticket is closed, give it priority.

WHY Choose WeHelp

WeHelp is based on the concept that serving your prospects greater is vital to dominate in the mean time's markets.
By shortly providing expert assist to your prospects, you could assemble the assumption of your prospects, which continues to be a major part of success.
To this end, we assemble a sturdy assist ticket administration platform that permits you to deal with
all tickets with various statuses, in accordance with the requirements.

FUNCTIONS

  • Security

    • Utterly Protected System (SQL injection, XSS, CSRF)
    • Constructed on the extremely efficient CodeIgniter framework that has been examined and examined by lots of of hundreds of builders.
    • Passwords are encrypted using the PHPass library to ensure the protection of your information.
  • Use and Registration System

    • Clients can register for an account using the Popup Quick and Easy Register.
    • The login system is equipped with a Forgotten Password, to allow clients to reset their password by e mail.
  • Prospects

    • Any registry shopper can log in / overlook the password.
    • Due to his good profile, consists of particulars in regards to the member and his tickets.
    • Deal with or substitute his knowledge in profile settings (nation, establish, shopper establish, gender, shopper profile, …).
    • Prospects can merely submit a ticket by creating an account.
    • The shopper submits a ticket with (subject, message, attachment).
    • Get hold of E-ma there for each ticket reply with the respective ticket standing.
    • The patron is looking for his downside throughout the info base half
    • . Contact technical assist by the use of the contact kind and get in contact with knowledge.
  • Administration Panel

    • Selections.
    • Solely the administrator perform can hook up with the admin panel.
    • Change site settings (establish, emblem, favons icon, time zone, site description, …).
    • Modify site referencing parameters (metadata, meta description). .
    • Change contact knowledge (e mail, phone, …).
    • Deal with Members (Edit, Delete, Add and View Member Information) and alter their membership perform (Frequent Member, Administrator).
    • Limitless creation departments for articles and deal with (add, edit, delete, present).
    • Create an infinite number of articles for widespread factors and deal with it (add, edit, delete, view).
    • Deal with tickets and reply to them, deal with the standing in every other case closed or open and priority (extreme, low, medium).
    • Utterly with this The admin panel permits you to deal with and administration each half that appears throughout the site with the entire risk.
  • Trendy site interface included.

    • Home net web page with
      • Spectacular Slider
      • All Knowledge Base Departments
      • Latest Added Articles
      • The article issues articles
      • Bid Submission Area
    • One net web page for each division with its articles
    • One net web page for the search finish end result
    • Only one good net web page for one article with all the details, related articles and the latest added articles.
    • Personalized print net web page for this textual content
    • The buyer profile accommodates all the details regarding the purchaser and his tickets.
    • Contact kind allowing your shopper to reach you merely.
    • Login / registration / modal password.
  • Completely different Choices

    • Embedded DISQUS instrument so to contact upon the article. Now be taught the documentation to find out how in order so as to add it to your site
    • Superior Model e-mail to get a model new reply and a forgotten password [19659009] One e-mail for each ticket reply with the respective ticket standing [19659009] Arrange a trusted base in your prospects by serving to them shortly and successfully
    • Improve the usual of your prospects throughout the shortest time
    • A location for all widespread points
    • Easy to place in and easy to utilize (no coding info is required).
    • Superior design for site and admin panel
    • Completely responsive for site and admin panel
    • Clear code with extreme effectivity.
    • Easy customization
    • Good for search engine optimisation.
    • Extreme performances. ] Additional choices to return again.

LIVE DEMO

On-line Demonstration on the Web Web page :

Purchaser Account :
Electronic message: shopper@wehelp.com
Password: 123456

Account of the Administration Panel :
Electronic message: admin@wehelp.com
Password: 123456

SYSTEM

  • Main Physique: Constructed on CodeIgniter
  • Main Physique: Constructed on Bootstrap
  • Requires PHP 5.6+
  • Helps MySQL, Mysqli.
  • Helps SMTP e-mails, PHP Mail ()

REQUIREMENTS

  1. Code enhancing software program program (ex: Dreamweaver, Elegant Textual content material or Notepad
  2. Web browser for testing features (ex : Google Chrome or Mozilla Firefox)
  3. FTP instrument for together with info to the server (eg FileZilla)
  4. Be taught the documentation rigorously to info you through the arrange of the features.

CHANGE THE NEWSPAPER

Mannequin 1.1:

  1- SSL assist.
2- Decrease the URLs of the database (emblem and favicon). (You need to moreover trade the view info).
3- Mounted a fragile bug.

Mannequin 1.0:

  - Preliminary Mannequin

SUPPORT

– In case you have got any questions, do not hesitate to contact us at assist@elmanawy.knowledge
– Within the occasion you need an knowledgeable to place in it with out spending a dime, contact us at arrange@elmanawy.knowledge collectively together with your purchase amount.
– Within the occasion you need any changes, contact assist at assist@elmanawy.knowledge

Contact us:








Sincerely, Marwa El-Manawy

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