Convert your WordPress into Absolutely Purposeful Assist Ticket Assist Administration System and assist your clients like a Professional.
Superior Ticket Administration
Handle your shopper’s assist requests like a professional utilizing this ticket administration system. This plugin is inbuilt a way that any firm no matter how small or massive can use it.
Create Limitless Agent Accounts
Create limitless variety of brokers, Agent directors and agent teams with none restrictions and additional bills. No have to pay on per agent foundation to all of the expensives assist desk companies.
Characterize all of the experiences and knowledge graphically and analyse your companies like a professional. Numerous statistics relating to tickets, brokers, teams, feedbacks, scores, purchasers and so on. could be view graphically with this plugin.
Create Agent Teams
Handle your brokers by creating agent teams. Agent Teams could be mapped with ticket matters. Ticekts could be assigned to agent teams or group admins for simpler ticket allocation. Make teams of various deparments and map them with ticket matters for sooner and simpler ticket processing. You are able to do a lot extra with this characteristic.
Person Suggestions Module
As soon as a ticket is solved, you’ll be able to ship a e mail to your consumer, asking for suggestions on the assist acquired. The consumer can depart a ranking and suggestions remark.
E mail Notifications
Numerous e mail notifications are despatched immediately from the plugin at varied phases of ticket. E mail notifications are despatched each to web site admin and ticket creator at varied factors of interactions. All of the emails despatched could be configured from the plugin settings panel.
Robotically Assign Brokers
You may routinely assign brokers as quickly because the tickets are created and thus save lot of time and trouble. Brokers could be assigned routinely utilizing varied strategies as per your organization or product requirement. You may select to assign ticket to any agent, agent group, agent admin or group admin as per your wants. You may even assign tickets in loop order or can assign ticket with agent with lowest variety of tickets. This fashion you’ll be able to divide work simply and equally amongst your brokers. You may even map ticket matter with agent teams and assign primarily based on chosen ticket matter. There’s some far more this characteristic can do to make your life simple whereas managing tickets.
Person Login & Registration Module
Any consumer can register, login and reset password out of your web site utilizing this module. Correct e mail verification is completed earlier than activating consumer account. A shopper or agent each can handle their tickets after login on web site.
Multi Stage Ticket matter administration
All of the tickets created are categorized by a subject. You may create matters in multi degree heirarchy. Subjects could be mapped with agent teams and may thus serving to in auto assign tickets primarily based on matters.
Map Agent Teams & Ticket matters
Map ticket matter with agent teams and auto assign tickets to agent teams primarily based on chosen ticket matter. This helps in assigning the tickets to your brokers quick and precisely. You may handle and save loads a time and trouble utilizing the module.
Multilingual – Translation Prepared
This plugin could be translated in any lanaguage. Correct translation recordsdata in .po and .mo format are included within the bundle. You may translate the plugin in any language of your need.
Ticket Itemizing and Sorting
The ticket itemizing module helps in detailed view of all tickets in a single place. Tickets could be sorted primarily based on varied columns in ascending and descending order.
Consumer can reply immediately from his/her E mail account
Your purchasers can immediately reply to the ticket from the e-mail itself, with out visiting the web site. Ticket Remark / reply could be performed from the location in addition to from e mail. IMAP settings are configured on this plugin and replies could be fetched out of your e mail account. Furthermore e mail attachments could be fetched and saved together with remark in your web site.
Auto Shut Tickets
Solved tickets could be marked as closed routinely after a sure time period. Time could be configured from plugin settings panel.
There’s an inbuilt FAQ (ceaselessly requested questions) module built-in on this plugin. You may create query and solutions associated to your product or web site and show them to any customer in your web site. In case if the consumer shouldn’t be capable of finding correct reply he/she is on the lookout for from this FAQ part, then he/she will create a brand new ticket asking for assist in your web site.
Numerous Person Roles
Numerous consumer roles are built-in on this plugin for higher categorization and consumer administration. Consumer, Brokers, Agent Admins are completely different consumer roles that may be assigned to a consumer. Agent group admin can be managed after creating an agent group.
This plugin additionally comes with a characteristic to obtain e mail reply as ticket feedback. Means a ticket creator can reply to a e mail and it is going to be saved as remark within the system.You may configure your e mail account IMAP settings securely on this plugin.
Very properly developed and detailed documentation is included within the bundle. All of the options and steps are with correct screenshots. In case of any doubts, you’ll be able to all the time go to the documentation.
Well timed and Skilled Assist
We offer skilled and high quality buyer assist with this plugin. You may all the time contact us for any additional inquiry or queries.