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KnowledgeBase Glossary, FAQ & HelpDesk ChatBot (Utilities)

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk

KnowledgeBase X is a complicated WordPress KnowledgeBase plugin with FAQ, Glossary and AI powered ChatBot HelpDesk options multi function. Create a feature-rich Knowledgebase in your web site. Show in Customary KnowledgeBase mode or in FAQ mode or as a singular alphabetical Glossary fashion.

Energy up your KnowledgeBase with an AI Powered ChatBot Helpdesk. Knowledgebase X is built-in with Google’s DialogFlow AI and NLP engine. Create customized Intents and Responses, Query and Solutions in DialogFlow and the HelpDesk ChatBot will show them contained in the ChatBot home windows when Intents match person inputs and Queries – powered by Machine Studying!

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You may make the HelpDesk ChatBot to work with any language simply and rapidly. All options of the KnowledgeBase X is appropriate with any language aside from the Glossary mode.

All in One KnowledgeBase Answer

Construct a strong self-service help system simply and & scale back Reside help time and energy considerably with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a complete slew of distinctive and versatile options to create a Help space in your WordPress web site that may scale back your stay help and workload considerably in the long term.

Create a set of KnowledgeBase articles and present them in several modes – in Customary KnowledgeBase mode with Classes, itemizing and many others. OR as a Glossary of Phrases OR as FAQ. You’ll be able to simply choose the specified mode with a useful and fast ShortCode Generator.

knowledgebase glossary faq

AI Powered HelpDesk ChatBot

KnowledgeBase X is absolutely built-in with Google‘s Synthetic Intelligence API for AI and NLP engine DialogFlow.

KnowledgeBase X ChatBot can reply questions of your web site guests, ship e-mail from ChatBot window, assist individuals discover KnowledgeBase articles, get guests to go away their cellphone quantity and way more!

If you combine with DialogFlow, you may Create customized Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use these together with the Prepared Intents to reply person queries. It’s also possible to disable the Prepared Intents altogether and use solely DialogFlow as your Clever KnowledgeBase!

Customary KnowledgeBase Options

KnowledgeBase Articles

Create limitless Data Base articles and classify them into classes. The Knowledgebase will show all of your classes and customers can browse by classes. Helps sticky articles.

KnowledgeBase Glossary

The Data Base articles you create may also be utilized in an Alphabetical Glossary format with none additional effort. Merely outline a time period for every KnowledgeBase articles and use the glossary shortcode.

KnowledgeBase FAQ – Steadily Requested Questions

You should use the identical Data Base articles is FAQ format in accordion mode. That is useful to indicate a single class of articles as your Steadily Requested Questions its web page or to incorporate as a part of different pages.

Highly effective stay search bar that begins displaying article outcomes because the person varieties search time period.

Export Import

Export and Import Your KnowledgeBase in CSV format. Very useful to repeat the KB to a different website.

Simple Shortcode Generator for All KnowledgeBase Choices

Use the Highly effective ShortCode Generator together with your Web page Editor to generate any required shortcode with all of the choices and parameters rapidly and paste. Makes your life straightforward!

SideBar and KnowledgeBase Widgets

SideBar widgets obtainable for Latest Posts and Tag Cloud. It’s also possible to allow Tabbed widget on the KnowledgeBase web page to indicate your Sticky, Most Fashionable and Latest Articles.

Function Based mostly Entry

Set person entry ranges for classes. You’ll be able to prohibit person entry to the knowledgebase articles by person roles. Choose which person roles can entry articles beneath which classes.

HelpDesk ChatBot – AI Powered

Allow an AI powered ChatBot to behave as your HelpDesk or Help Desk. Your web site customers can converse with the ChatBot, ask questions and get solutions that make sense. The HelpDesk ChatBot is built-in with the Google’s DialogFlow. So, you may practice the ChatBot to reply any questions simply and rapidly. Analyze the person queries from the DialogFlow historical past and make the ChatBot higher over time. Because the ChatBot will get higher it’s going to begin chopping down in your Reside help necessities and ultimately, you may nearly eradicate the stay help altogether.

helpdesk chatbot templates

HelpDesk ChatBot Consumer Intent Detection

HelpDesk ChatBot Works Based mostly on Two Forms of Consumer Intents for Instructions.

Predefined intents can work with out integration to DialogFlow API and AI. These are available as quickly as you put in the plugin and may be turned on or off individually. Knowledgebase X ChatBot Acknowledges Four Prepared Intents as quickly because the plugin is put in. They’re Search Articles, Checklist of Articles, E-mail Help Query, Go away Quantity to Name Again. These can work even with out DialogFlow Integration.

Customized intents provide the choice to construct a very human like, clever and complete chatbot. Construct customized Intents and Responses straight in DialogFlow and practice the bot accordingly. If you create customized intents and responses in DialogFlow, HelpDesk ChatBot will show them when person inputs match together with your Customized Intents together with the responses you created.

Works with Any Language – Use KBX Professional’s superior language middle to vary all of the chatbot responses to your personal simply. You may make the ChatBot to work with any language. A dictionary of cease phrases for 30+ languages is included.

In-Chat Help and Contact

HelpDesk ChatBot gives eMail help straight from the Chat window. If the person doesn’t discover solutions to his query within the FAQ, he can choose to ship an e-mail to website admin by chatting!

Name Me Again

The Name Me Again function of this HelpDesk chatbot permits you to get name requests out of your clients. The decision request shall be emailed to the admin. This nice function permits you to gather potential buyer’s cellphone numbers and permits you to name them again at your conveniences.

Personalize your ChatBot!

Select from one of many Four fashionable chatbot window templates. Add your personal background picture to indicate behind the chatbot window. Add a number of variations of ChatBot responses for every node. They are going to be used randomly and provides an look of extra human like responses.

Language Help

The HelpDesk ChatBot can work with any language however multi-language just isn’t supported. Each Chat Bot response and system textual content displayed on the chat window may be edited from the HelpDesk ChatBot settings simply and rapidly.

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk Options

  • KnowledgeBase articles
  • Frequent Requested Questions Accordion Format
  • A to Z Glossary utilizing the Similar KnowledgeBase articles
  • AJAX powered auto full Search bar
  • Export KnowledgeBaseas CSV
  • Import KnowledgeBase
  • Simple, Visible Shortcode Generator with all choices
  • Drag and Drop Article Sorting
  • Mark a KnowledgeBase Article as Sticky to all the time present on prime
  • Entrance Finish Sorting – Menu Order, Alphabetical or Recognition
  • Consumer Function based mostly Permission to View KnowledgeBase Class and Articles
  • Present solely a single class for FAQ
  • Change KnowledgeBase, Class and Tag URL slugs
  • Change font colours
  • Allow Bread Crumb
  • Consumer Upvote possibility for KnowledgeBase Articles
  • Edit UpVote Rely
  • Article View Rely
  • Allow/Disable WordPress Commenting
  • Customized Templating Help – design your personal customized template for Archive, Articles, Article Search & Article Element web page
  • Add customized class picture
  • Sidebar widget for Most Fashionable Articles
  • Sidebar widget for Tag Cloud
  • Tabbed widget for the primary KnowledgeBase shortcode to show Sticky, Most Visited and Latest Articles
  • Floating Search Field. OR,
  • AI Powered ChatBot HelpDesk
  • Substitute Your Reside Chat HelpDesk Help with a completely automated ChatBot
  • Google Synthetic Intelligence, Machine Studying or AI Engine with DialogFlow
  • Pure Language Processing by Google’s Dialog Move
  • Helps Customized Intents and Responses You Create in Dialog Move
  • Helps Wealthy Message Response from Dialogflow as FaceBook messenger app
  • Four Completely different ChatBot kinds to select from
  • Present ChatBot Embedded on a Web page
  • Choice to decide on on which pages the ChatBot ought to load
  • Add customized ChatBot icon
  • Add customized Agent icon

Upcoming Function

The KnowledgeBase X with HelpDesk ChatBot plugin is beneath energetic improvement. We wish to work with you as we develop the plugin options so it turns into really helpful to you. If in case you have any function request, tell us within the feedback. We’ll strive our absolute best to accommodate all cheap function requests.

Why KnowledgeBase X with HelpDesk ChatBot?

  • Developed by an organization with 15+ years of expertise. You’ll be able to depend on us
  • At all times updated and beneath energetic improvement for brand new options
  • Prolonged documentation
  • Simple and Flawless Setup
  • Totally Responsive Templates
  • Distinctive Options
  • Fast, Dependable, No-nonsense and Pleasant One-on-One Help

Model Historical past

Model 4.0 

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