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Converge Pure Fiber: My Application and Installation During the Pandemic (COVID-19) Period.



Converge Pure Fiber: My Application and Installation During the Pandemic (COVID-19) Period.

Finally after almost 1 month ay nakabitan na kami today, June 24, 2020, Wednesday kanina 8am.

May 29, Friday ako nag-apply sa Converge sa website nila.

June 2, Tuesday I uploaded my documents (government ID with picture, and proof of billing under my name).

June 5, Friday ay na-verify na nila ang documents ko.

June 6, Saturday ay na-validate na nila documents ko and they emailed me my subscriber account #.

June 7, Monday ay binayaran ko ang P1,500 initial cash out sa Metrobank online banking dahil “awaiting payment” ang status.

June 15, Monday ay tinawagan ko ang Converge sa 86670848 (NCR/Metro Manila) around 8:30AM gamit ang PLDT landline namin dahil “Awaiting Payment” pa ang status ng account ko. Nang ma-verify ng customer service agent ang payment ko ay tinawagan niya ang Dispatch Team para maging “For Job Order Creation” na ang account ko on that day na tumawag ako.

June 17, and 18 ay tumawag uli ako and sabi ng customer service agent ay mag-wait pa dahil maraming pending application.

June 19, Friday ay tumawag ako ng 2:50PM para mag-follow up uli. Sabi ng customer service agent nakausap ko na within the day ay makaka-receive ako uli ng email, and text para sa “Schedule of Installation”. 4:12PM ay naka-receive ako ng email, kasabay ng text na “For Schedule of Installation” na ako (see my screenshot below).

June 24, Wednesday, today at 8:07AM ay tinawagan ako ng Converge lineman and sabi kakabitan na raw ako today. In less than 1 hour ay nakabitan na ako.

So today, June 24 ay Converge Internet service na ang gamit ko ngayon while I’m sharing with you my application and installation history ko sa Converge. Ok ang speed, halos pareho ang upload and download speed. Maging matsaga lang tayo mag-follow up ng application natin sa kanila. Puro phone call ang pag-follow up ko gamit ang PLDT landline namin. Basta morning lang tatawag para madali makapasok sa line nila. Puede rin afternoon tumawag dahil nakakapasok din ako sa line nila ng afternoon.
#Converge
#Application
#InstallationDay

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12 Comments

  1. Converge Pure Fiber: My Application and Installation During the Pandemic (COVID-19) Period.

    Finally after almost 1 month ay nakabitan na kami today, June 24, 2020, Wednesday kanina 8am.

    May 29, Friday ako nag-apply sa Converge sa website nila.

    June 2, Tuesday I uploaded my documents (government ID with picture, and proof of billing under my name).

    June 5, Friday ay na-verify na nila ang documents ko.

    June 6, Saturday ay na-validate na nila documents ko and they emailed me my subscriber account #.

    June 7, Monday ay binayaran ko ang P1,500 initial cash out sa Metrobank online banking dahil "awaiting payment" ang status.

    June 15, Monday ay tinawagan ko ang Converge sa 86670848 (NCR/Metro Manila) around 8:30AM gamit ang PLDT landline namin dahil "Awaiting Payment" pa ang status ng account ko. Nang ma-verify ng customer service agent ang payment ko ay tinawagan niya ang Dispatch Team para maging "For Job Order Creation" na ang account ko on that day na tumawag ako.

    June 17, and 18 ay tumawag uli ako and sabi ng customer service agent ay mag-wait pa dahil maraming pending application.

    June 19, Friday ay tumawag ako ng 2:50PM para mag-follow up uli. Sabi ng customer service agent nakausap ko na within the day ay makaka-receive ako uli ng email, and text para sa "Schedule of Installation". 4:12PM ay naka-receive ako ng email, kasabay ng text na "For Schedule of Installation" na ako (see my screenshot below).

    June 24, Wednesday, today at 8:07AM ay tinawagan ako ng Converge lineman and sabi kakabitan na raw ako today. In less than 1 hour ay nakabitan na ako.

    So today, June 24 ay Converge Internet service na ang gamit ko ngayon while I'm sharing with you my application and installation history ko sa Converge. Ok ang speed, halos pareho ang upload and download speed. Maging matsaga lang tayo mag-follow up ng application natin sa kanila. Puro phone call ang pag-follow up ko gamit ang PLDT landline namin. Basta morning lang tatawag para madali makapasok sa line nila. Puede rin afternoon tumawag dahil nakakapasok din ako sa line nila ng afternoon.

    #Converge

    #Application

    #InstallationDay

  2. Sir Paano po kung walang proof of billing kasi po di ganun yung sistema sa building namen pwede po ba Barangay clearance

  3. I am still waiting for my installation to be done, its almost a month now and i tried to contact them in every way but no one answering. my status is scheduled for installation but no idea when it is going to be done. Fed up of waiting

  4. Boss nakapag bayad na po kami ng 1500 at chineck ko po yung status ko " a waiting for payment" pa din po. Ilan days bago nila ma validate yun?

  5. Boss after nyo po ba makabitan eh may internet connection agad kayo? Sabi samin wait pa daw po ng 3 days.

  6. ako June 22 nag apply ako and ngayon "FOR SCHEDULE OF INSTALLATION" na status ng application ko.. dere-deretso na kaya to lods?? salamat

  7. new subd here lods. WELCOME TO CONVERGE FIBERX.
    FOR COVERGE FIBERX CONNECTION. contact me #09061139299 or pm me on FB.
    Thank you lods. Stay safe. Stay connected.

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